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DBE online Re-mark/Re-check service:

The Department of Basic Education (DBE) will, from the 8 January 2020, be providing an online service for the National Senior Certificate (NSC) candidates to request a re-mark or re-check of examination scripts. This service will be available until 22 January 2020.

This online service will support the current manual process in order to enhance DBE service delivery to candidates. This online service is not available in Limpopo.


Access and registration process:

In order to request for a re-mark or re-check service, candidates must first register on the e-Gov portal at www.eservices.gov.za to create a personal account. This account will allow the candidate to login using their password and usernames to access the service. Candidates who have already made use of the online e-Registration do not have to create a new personal account, but they should use the same account to access the e-Gov portal.

Information also appears on the reverse side of the Statement of Results. Open period for registration is from 8 January 2020 to 22 January 2020.

 

Support process:

The following support options are available to provide assistance to the candidates:

  • An “Online Help” is available to guide candidates on how to request a service using the system;
  • An e-Gov Support Helpdesk for application assistance; and
  • “Contact Us” when candidates require DBE assistance.

 

Refer to the diagram below for the complete process:

 

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